Accessibility statement
Willoughby Place is committed to making our website accessible to as many people as possible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and our duties under the Equality Act 2010.
Our commitment
This website is designed and maintained to conform, as far as reasonably possible, with the Web Content Accessibility Guidelines (WCAG) 2.2 at AA level. We treat accessibility as an ongoing responsibility, not a one-off exercise, and we review content and design regularly.
What we do
- Use semantic HTML, landmark regions and a single main content area on every page.
- Provide descriptive alternative text for meaningful images.
- Design for keyboard navigation, including a "skip to main content" link.
- Use colour combinations chosen to meet WCAG AA contrast ratios.
- Support text resizing up to 200% without loss of content or functionality.
- Label form fields and provide clear, accessible error messages.
- Design responsively so the site works on mobile, tablet and desktop.
Known limitations
Despite our best efforts, some content on this website may not yet be fully accessible. Where we are aware of limitations, we work to address them as part of our ongoing improvement cycle. If you encounter a barrier not listed here, please let us know using the contact details below so we can investigate and fix it.
Alternative formats
If you need information from this website in a different format, such as large print, easy-read, audio or a printed copy, please contact us. We aim to respond to requests within five working days.
Reporting accessibility issues
We welcome feedback. If you experience any difficulty using this website, please email georgia@willoughbyplace.com with a description of the issue, the page URL and the device or assistive technology you were using. We will acknowledge your message and aim to provide a substantive response within ten working days.
Enforcement
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the public-sector accessibility regulations. If you are not satisfied with our response to your complaint, you can contact the Equality Advisory and Support Service (EASS).
Preparation and review
This statement was last reviewed on 15 September 2026. It is reviewed at least annually and whenever significant changes are made to the website. It is based on internal testing including keyboard navigation, screen-reader spot checks and automated accessibility tooling.